Help centre
Everything about hiring, pricing, contracts, and how working with us actually works.
Yes, it is possible, provided that:
You have the option to increase your Workmate’s rate at any point during the engagement. This is usually done after the first six months or annually based on merit or performance.
It is possible to increase or decrease the hours of your current contract with due notice. As per our Terms and Conditions:
Having a 14-business-day notice is important for contracts longer than 3 months because:
Yes, we accept any local banks. Based on our experience, BDO account holders typically receive their pay the earliest.
We don’t offer HMO benefits, reimbursements or any other allowances.
Our Terms and Conditions stipulate that you will prepay your Workmate’s work hours a month in advance. Securing a month’s pay for your Workmate:
We currently offer Workmates on a part-time (20hrs/week) or full-time (40hrs/week) long-term basis only. We aim to provide a long-lasting relationship between you and your Workmate, and an effective way for us to do that is by getting loyalty and dedication through the provision of job security.
Definitely. Our clients use a variety of softphone services depending on the types of calls that will be conducted. If you need a simple and easy-to-use service, there is always Skype. All VoiP or softphone services will be handled and maintained directly by clients, and are not included in the rate per hour.
Yes, overtime is paid as long as it is approved by your client/manager. However, for overtime to be approved, you must also provide us with proper documentation (e.g. screenshot/email).
There is no set-up fee for regular clients unless particular equipment is required and needs to be installed before a project can start.
Health insurance and other forms of benefits are additional incentives that you can give your Workmates after a year of working with you and your business. This is not mandatory but can be an excellent incentive option to acknowledge your Workmate’s loyalty, hard work and excellent performance at work.
No, it is not mandatory for clients to pay the 13th month to their Workmates. However, you are free to award bonus/es to your Workmates any time you please as a sign of appreciation for their excellent work done throughout the year, or for any other reason you deem fitting.
If working full-time, Workmates usually get paid days off following either Philippine public holidays or the client’s own public holidays. This will be agreed upon before the start of the Workmate’s service provision, subject to the client’s discretion.
You will have to confirm your agreement to our Terms and Conditions, but you will NOT be asked to sign a contract that will lock you in our service. Workmates, in return, sign a contract with us so that they can perform the role they are hired for.
Those prices are provided to give you an idea how much it would cost to hire professionals for certain roles, but your Workmate’s actual rates might be even smaller. The hourly cost you’ll see on a candidate’s resume represents the total cost for that employee. There will be no set-up fee or any other additional costs.
This would depend on the agreement with the client during the interview process. Note that we normally conduct performance reviews with the client every 6 months. During those instances, the client will be presented with the option to raise the Workmate’s salary.
No. The Workmate is responsible for settling their own government payments (e.g. BIR, PhilHealth, SSS, Pag-IBIG).
Yes. Evaluations are made during the 6th month after a Workmate started working for a client. This is carried out to see if the dedicated staff member is still handling the original role they were hired to do, and to see if there is a case to discuss appraisal-related pay for outstanding performance.
Yes. We have a team who checks with previous employers to verify the accuracy of the information on their profile sheets.
Refunds are issued by way of a credit note for unused hours that are prepaid by the client. This will be deducted from the amount due in your next invoice. However, for end of service, it will be credited back to your nominated bank account within 3-5 business days after the last working day of the Workmate.
This would depend on the client. Unless the client specifies during the interview/offer process that they will pay sick days, holidays or other days off, the Workmate will not receive any such entitlements.
Yes, we provide a COE upon request.
We conduct onboarding/orientation for new hires, but the actual work and process training will come directly from the client.
We conduct onboarding/orientation for new Workmates, but the actual work and process training will come directly from the client.
Yes we do. We use one for performance monitoring and payroll purposes.
The client is responsible for their telephone charges and fees. We encourage clients to use Skype business telephone plans and can help set up Skype accounts properly upon request.
It is the client’s prerogative if they want to give their Workmate leave credits. Providing this benefit could be done after a performance appraisal, as an acknowledgement of the Workmate’s outstanding performance.
You will receive an invoice on the first 2 days of each month indicating the amount to be prepaid for that month. Settlement of the invoice should be within 3 days after receipt. All prepaid hours from the previous month that were unused will be reflected and credited to your next month’s bill.
Workmates are paid directly to their nominated Philippine bank accounts. They do not have to take care of transfer costs or worry that their funds might not be credited as we make sure that they are paid on time every time.
We have a no-work no-pay arrangement, where clients pay only for hours of proven work. If a Workmate is absent or not logged in the system for 1 hour (60 minutes) or more, a credit memo equal to that Workmate’s hourly rate will be given to the client for those corresponding hours, unless the Workmate was given explicit permission to make up for the lost hours.
The credit memo will be reflected on the client’s invoice the following month.
However, there is an exception: if a client asks their full-time Workmate not to work during one of the client’s local holidays (not the Workmate’s), the client will need to pay the Workmate for the time off.
After the discovery call, one of our recruitment consultants - who are experts in filling the types of roles we offer - will start the process. They will conduct screening interviews, personality and skills tests (if needed), and background checks before sending candidate endorsements to the requesting client. The client then conducts the final interview with the recruitment consultant, but makes the final decision themselves.
Our hiring process normally takes 2 to 14 days for each position. Sometimes, hiring takes a little longer depending on the skills and experience required by our clients. Note that we receive a large number of applications every day; nonetheless, we assess applications individually to ensure that we find the best match for clients and candidates alike.
Overtime work is defined as any hours worked in addition to the Workmate’s regular 8 hours, but not counting the 1-hour lunch break during a 9-hour, full-time shift. For part-time Workmates, overtime work is defined as any hours worked in addition to their 4-hour shift.
Overtime work is charged using the same regular hourly rate. There is no extra fee above the regular hourly rate when staff works in addition to the agreed-upon hours or during holidays.
The pay rate varies on the types of tasks that will be delegated and the skills required for each role. If you want to have an idea how much the average cost is depending on the type of role, you can visit our Pricing page.
The monthly total cost of a Workmate represents the labour costs, plus HR and payroll management. The monthly invoice our clients receive covers all of these costs.
Please note that we are working with live exchange rates so the billing per month may vary a bit.
We will handle only HR and payroll management for you. You will have complete control over all other aspects like task delegation and work output assessment, provided that they are consistent with the initial agreements (e.g. the job description, work details and work hours).
The first 3 months is like a PAID trial period, as you are allowed to end the service with a 24-hour notice.
We always recommend to our Workmates to have a back-up internet connection they can rely on, or at least have a second possible work location for business continuity purposes. Your Workmate will be instructed to notify your Account Manager as soon as an internet connection failure occurs so you can be notified.
Your Workmate can work on any pre-agreed schedule. That means they can adjust to their clients’ time zone, if needed.
These include (but are not limited to) the following:
Bear in mind that the investigation will always be fact-based and will be carried out on a case-by-case basis.
Every Workmate who goes on-board signs a contract, which includes a confidentiality clause. If you feel that you need a separate NDA from the regular contract the Workmate signs, you can always send us a copy of your NDA for our legal team’s review and approval, and later on be signed by your Workmate.
All applicants are required to have:
Please note that in case a power interruption or intermittent internet connection occurs, you may work from another location like a cafe or internet rental shop or as your contingency. Pocket WiFi devices, USB dongles or other prepaid internet gadgets can only be used as a backup but not as your primary connection.
You will be prioritized for upcoming positions/roles that would suit your background - that is if you agree to be profiled for another job opportunity. Keep in mind that you are always free to explore employment opportunities outside Remote Workmate. We wouldn’t want to keep you waiting, especially when you encounter other open positions.
Because clients pay in advance, all hours unconsumed by the Workmate are carried over to the following month’s invoice as a credit note.
Please reach out to us if you have any questions. We are happy to answer them.
Please reach out to us if you have any questions, we are happy to answer them.
You can ask us to find you a replacement Workmate for the same role free of charge.
Salaries are computed on every 1st working day of the month. Transfer of pay typically occurs anywhere between the 2nd to the 5th business day of the month. The cut-off date is on the last business day of every month.
Clients from various countries can use their own currency to pay Remote Workmate through various channels. Regardless of the payment method used, clients will receive an invoice from RWM to display due amounts for the month and credit notes of unused hours, if there are any.
You may refer to the information below for payment channels available to clients per location.
Australia and New Zealand (AUD, NZD)
US/Canada (USD, CAD)
Europe (USD, EUR, GBP)
It depends on YOUR needs. It can go from general administrative tasks, to highly technical digital marketing or programming responsibilities. This is where the importance of the discovery call comes in: it helps us assess the type of support you really need and the skills that your ideal Workmate should possess.
Australia-registered businesses will have an additional 10% GST on their billing invoice as required by law.
Yes, more than enough. The compensation our Workmates receive are above the industry average in the Philippines.
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